Privacy Policy

1. Introduction

Costa Scales ("we," "us," "our") is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.

By submitting an inquiry or engaging our services, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

We collect information you voluntarily provide when you:

• Submit an inquiry through our contact form (name, business name, email, phone number, industry, budget, message)
• Enter into a service agreement with us
• Communicate with us via email or phone

We do not collect sensitive personal information such as financial account numbers, Social Insurance Numbers, or health information.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and provide our services
• Communicate with you about your account or campaigns
• Send service-related updates and notifications
• Improve our services and website
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. How We Store Your Information

Inquiry form submissions are sent to a private, secure Discord channel accessible only to Costa Scales staff. We do not store form submissions in a database on our servers beyond what is needed to respond to your inquiry.

Client project information is stored securely and only accessible to those who need it to deliver your services.

5. Cookies and Tracking

Our website does not currently use cookies or third-party tracking tools. We do not run Google Analytics, Facebook Pixel, or similar tracking technologies on this website. If this changes in the future, we will update this policy and notify users accordingly.

6. Third-Party Services

When managing advertising campaigns on your behalf, we will access and work within platforms including Meta (Facebook and Instagram) and Google Ads. These platforms have their own privacy policies and data practices, which you should review independently.

Our website loads fonts from Google Fonts. Google may collect limited usage data in accordance with their privacy policy.

7. Your Rights

Under PIPEDA and Ontario privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for us to use your information (subject to legal and contractual limitations)
• Request deletion of your personal information where we have no legal obligation to retain it

To exercise any of these rights, contact us at info@costascales.com and we will respond within 30 days.

8. Data Retention

We retain client information for as long as necessary to provide services and comply with legal obligations, typically no longer than 2 years after the conclusion of a service relationship unless required by law to keep it longer.

9. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Our website enforces HTTPS, and form submissions are processed server-side to prevent exposure of any backend credentials.

No method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to using best practices to protect your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a new "last updated" date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact:

Tristan Da Costa
Costa Scales
Woodbridge, Ontario, Canada
info@costascales.com